Shipping policy

Shipping Policy

We Are Frequency currently ships within the United Arab Emirates.

Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays may be processed on the next business day.

Delivery Time

Our current estimated delivery time within the UAE is 1–2 business days after dispatch.

Delivery times are estimates and may vary due to courier delays, public holidays, weather conditions, high order volumes, or circumstances outside our control.

Shipping Cost

We currently offer free shipping within the UAE.

If our shipping rates change in the future, the applicable shipping fee will be clearly displayed at checkout before payment.

Order Tracking

Where tracking is available, you will receive tracking details once your order has been dispatched.

Delivery Address

Please make sure your delivery address, phone number, and contact information are entered correctly when placing your order.

We Are Frequency is not responsible for delays caused by incorrect or incomplete delivery information provided by the customer.

Failed Delivery Attempts

If the courier is unable to complete delivery, additional delivery attempts or charges may apply depending on the courier’s policy.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at hello@wearefrequency.ae with your order number and photographs of the item.

International Shipping

We currently ship within the UAE only. International shipping may be introduced in the future.

For any shipping questions, please contact us at hello@wearefrequency.ae