Refund policy

We want you to feel confident in what you wear.

If you would like to return or exchange an item, you may request a return within 14 days of receiving your order.

To be eligible for a return or exchange, items must be:

• Unworn and unused
• Unwashed
• In their original condition
• With all original tags attached
• Returned in the original packaging where possible

Items that show signs of wear, washing, damage, alteration, stains, odors, or removed tags may not be accepted.

Size Exchanges

If you need a different size, you may request an exchange within the 14-day return period. Exchanges are subject to stock availability.

If your requested size is unavailable, we may offer you a refund or store credit.

Return Shipping

For change-of-mind returns or size exchanges, return shipping costs are the responsibility of the customer.

If you receive an incorrect, damaged, or defective item, please contact us and We Are Frequency will arrange the appropriate solution.

Damaged or Incorrect Orders

Please inspect your order when you receive it. If your item is damaged, defective, or incorrect, contact us as soon as possible with your order number and photographs of the item so we can review the issue and make it right.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process and display the refund.

Original delivery charges are generally non-refundable for change-of-mind returns, unless required otherwise by applicable law.

Final Sale Items

Items clearly marked Final Sale cannot be returned or exchanged for change of mind. This does not affect your rights regarding faulty, defective, or incorrectly supplied products.

How to Request a Return

To request a return or exchange, contact us at:

hello@wearefrequency.ae

Please include your:

• Order number
• Name
• Item you wish to return or exchange
• Reason for the request

Please do not send products back without first contacting us.

Return Address

Once your return request has been approved, we will provide you with the return instructions and return address.

We Are Frequency reserves the right to refuse returns that do not meet the conditions above, subject to applicable consumer-protection laws.